Terms of service

Copyright

All images on this website are the property of the photographer, Jordan Robins and are are subject to copyright as owned by the photographer. It is prohibited to download, copy, print, manipulate or reproduce any of these images without written permission from the photographer. Any breaches of these terms may result in legal action.

Prices

All prices for products listed on this website are in Australian Dollars ($AUD)

Prices, specifications and availability of products may be changed at any time without notice.

Delivery & Shipping

For print product purchases for Australian customers please allow between one to four weeks from date of purchase date to receive your product. Different print mediums have different production times and are listed below:

  • Print Only Lustre Paper - 1 week production time.
  • Print Only Metallic Pearl Paper - 1 week production time.
  • Framed Print Lustre Paper - 2-3 week production time.
  • Framed Print Metallic Pearl Paper - 2-3 week production time.
  • Matted Print - 1-2 week production time.
  • HD Metal Panel - 3-4 week production time.
  • Acrylic Panel - 3-4 week production time
  • Acrylic Block - 2-3 week production time.

For non-print products (Beach Towels, Calendars and Picnic Rugs / Beach Mats) these products will be shipped within 1-3 days from date of purchase.

These products will be shipped via Australia Post with either standard post or express post options available.

Print products are delivered to your door though a courier service. The uttermost care is taken when packaging our products to ensure your prints arrive safely. Australia Post is used to post prints Australia wide and internationally. All of the print mediums on this website are available for Australian customers. 

Unframed prints are carefully rolled up and protected with tissue paper and carefully inserted into heavy duty postage cylinders. These heavy-duty cylinders help to reduce any risk of damage to prints during transit.

Framed Prints, Fine Art Canvas, Acrylic Panels and HD Metal Panels are packaged by professionals at the printing and framing lab. The uttermost care is taken when packaging our print products to ensure they arrive to your door safely. Our print products  are packed with high density polystyrene, twin cushion corrugated cardboard, 20 mm bubble wrap and MDF where necessary.

International Shipping

For international customers with a shipping address outside of Australia the only print products that can be shipped internationally are:

  • Print Only - Lustre Paper
  • Print Only - Metallic Pearl Paper

For international customers, you agree that Jordan Robins Photography is not liable for any import taxes into the country in which the product is being delivered to. Any import taxes or fees are the responsibility of the buyer.

For international customers please allow up to 2-4 weeks from date of purchase to receive your print product. In some situations, delivery may take longer as a result of seasonal fluctuations and the efficiency of couriers.

Returns & Refunds

Please ensure you enter the correct delivery address details upon checkout. 

Orders returned as a result of an incorrect delivery address will incur a re-shipping fee.

For print products, once an order has been printed and posted, cancellation of orders will not be accepted. 

The uttermost care is taken with each and every single order, however in some circumstances accidents do happen. If your product arrives in a damaged condition, is incorrect or is missing please notify Jordan Robins Photography immediately.